Read the first chapter of Leadership From Below.

You may also be interested in other things Trond Arne Undheim has written:

Best practices in eGovernment: on a knife-edge between success and failure, European Journal of ePractice, No. 2, February 2008.

Getting Connected: How Sociologists Can Access The High Tech …lite, The Qualitative Report Volume 8 Number 1 June 2003 104-128

A Handbook for Citizen-centric eGovernment (with Michael Blakemore, Eds., 2007)

Software policy: open standards promote democracy and competition (2004) (with Tore TennÝe, eds.)

Tankesmier som trendfenomen (2005), LibLab Working Paper 1 (originally published in. Minerva 03/2005).

What the Net Canít do, PhD thesis, NTNU, Norway (2002)